Depending on the channel the reservation comes from, the payments are scheduled following your Payment Plan or the Channel payment policy
Below you can see the payments schedule per channel:
| Channel | Payment model | Scheduled payments? | When | Scheduled time & date |
|---|---|---|---|---|
| Airbnb | Channel collect | Yes (delayed) | Always | 24h after check-in date / method = "Other" |
| Vrbo / HomeAway | PM collect | Yes | Always | Based on the payment plan schedule |
| Booking.com | Channel collect - Bank Transfer |
Yes (delayed) | Payments by Booking.com with bank transfer | 24h after check-in date / method = "Other" |
| Channel collect - Virtual card (VCC) | Yes | Payments by Booking.com with virtual card | VCC Pre-authorized + Schedule based on the VCC date and amount | |
| PMC collect | Yes | Guest card sent | Based on the payment plan schedule | |
| Expedia | Channel collect - Virtual card (VCC) | Yes | Expedia Collect | VCC Pre-authorized (pre-auth not accepted by VCCs, will always fail) + Schedule based on the VCC date and amount |
| PMC collect (Hotel Collect) | Yes | Hotel Collect | Based on the payment plan schedule | |
| Channel collect - Virtual card (HC use case) | Yes | Hotel Collect with VCC |
VCC Pre-authorized (pre-auth not accepted by VCCs, will always fail) + Schedule based on the VCC date and amount (at check-in) Attention! Charge will not be made to the VCC if guest shows up. You will need to manually collect payment from guest or send payment reminder. |
|
| Website | PMC collect | Yes | If the Payment Gateway is set up in Kigo | Based on the payment plan schedule |
| PMC Offline Collect | Yes | If the Payment Gateway is not set up in Kigo | Based on the payment plan schedule |