How to modify the booking's Stay Information (dates and/or number of guests)
Learn how to modify the check-in, check-out or the number of guests of an existing booking
When your guest requests to change the check-in, the check-out or the number of guests of a booking (the "Stay Information") and you need to perform this change in Kigo, you can simply do it from the reservation page.
To modify the booking's "stay information", please follow the steps below:
- Look for the booking using the Search feature, or the Calendar page, or the All Reservations page
- Open the booking by clicking on the Booking ID
- Go to "Stay Information" > click on the Ellipsis (3 dots icon) > click on "Edit Stay Information"
- Change the required field (Check In, Check Out, Adults or Children)
- Click on "Update"
- It opens a Pop-up with the old & new statement, choose if you want to "Keep current statement" or "Update to new statement", as shown in the image below, and then click "Save"
Delete
IMPORTANT!
Some channels do not allow modifications in Kigo and require to modify the booking in their platform.
| CHANNEL |
HOW TO HANDLE |
NOTES |
| Kigo Website |
The booking must be modified in Kigo |
A new confirmation email must be sent manually to the guest |
| Google |
The booking must be modified in Kigo |
A new confirmation email must be sent manually to the guest |
| Vrbo / HomeAway |
You can modify the booking in Kigo and the modification is synced to Vrbo
or
Guests can edit in their Vrbo account and the modification is synced to Kigo |
Kigo uses the Booking Update Service to send updates to Vrbo for upcoming reservations:
- Changes of dates
- Discounts
Vrbo receives the new dates and/or amounts and they re-calculate their commission.
|
| Airbnb |
The booking must be modified in Airbnb |
The modifications made in Kigo will not sync to Airbnb. Learn how to modify an Airbnb booking HERE
|
| Booking.com |
Guests need to modify in Booking.com |
The modifications made in Kigo will not sync to Booking.com |
| Expedia |
Guests need to modify in Expedia |
The modifications made in Kigo will not sync to Expedia |
| HomeToGo |
Guests need to modify in HomeToGo |
The modifications made in Kigo will not sync to HomeToGo |
| TravelStaytion |
Guests need to modify inTravelStaytion |
The modifications made in Kigo will not sync to TravelStaytion |